Terms of Use – Content Builder

Acceptance of Terms

This agreement is entered into between TEC SOFTWARE® – DATA SOURCE INFORMATICA LTDA, headquartered in Rio de Janeiro, Brazil, at Avenida Maria Teresa, 75, Suite 318, Campo Grande, Company Registration (CNPJ): 00.997.774/0001-39, hereinafter referred to as the PROVIDER; and the individual or legal entity identified during account registration, hereinafter referred to as the USER.

Preliminary Considerations

By selecting any of the available plans, the USER automatically accepts the terms of this Agreement and must ensure that anyone accessing the account on their behalf also complies with these terms.

Acceptance of this Agreement constitutes the unequivocal consent of both parties to the contract entered into electronically. Failure to accept or violation of these Terms will result in account termination, subject to applicable contractual penalties.

The PROVIDER reserves the right to revise this Agreement at any time. Continued use of the SERVICE after any revision will be deemed irrevocable acceptance of such changes. The most current version is always available at: tecsoftware.com.br/contentbuilder-termos-de-uso

1 Definitions

For the purposes of this Agreement, the following terms are defined as:

• "USER" — the individual or legal entity that contracts the SERVICE.
• "SUPPORT CENTER"— the technical support service made available to the USER via the platform's chat system.
• "SERVICE" — the set of online tools and services provided by the PROVIDER to professionals and businesses, delivered via internet access through devices owned and maintained by the USER.
• "WEBSITE" — the page or sequence of pages of the software developed to offer the SERVICE.

2 Scope of the Agreement

This agreement governs the provision of the SERVICE under the terms and conditions set forth herein, in addition to applicable laws and technical regulations.

2.1.1. The SERVICE consists of a temporary, non-exclusive license to use the computer program known as Content Builder, available through paid access with various feature packages.

2.1.2. Content Builder is a system for automating social media publications and generating content. The license granted does not entitle the USER to any customization or modifications to the software.

2.1.3. The PROVIDER reserves the right to change, modify, suspend, or discontinue any part of the WEBSITE at any time, including available account types, pricing, and formats.

2.1.4. Content Builder is hosted on servers managed by the PROVIDER, and the USER accesses it via the internet under the contracted license terms.

3 Payment

3.1. The USER shall pay the PROVIDER the amount corresponding to the selected licensing plan, according to the billing cycle chosen at the time of contracting.

3.2. The USER shall also pay a setup and onboarding fee as agreed commercially.

3.3. The billing date corresponds to the contract start date, renewing at each period end.

3.4. Payment is made in advance and covers usage during the following billing period.

3.5. Non-payment will cause the USER's access to be suspended without prior notice, until all outstanding balances are settled.

3.6. If the USER fails to resolve outstanding balances within 90 days, the PROVIDER reserves the right to terminate the agreement and permanently delete all data stored in the system.

3.8. Both parties acknowledge this instrument as an Extrajudicial Enforceable Title under applicable Brazilian law.

3.9. In the event of non-payment, the PROVIDER may report the USER to credit protection agencies.

3.10. Partial payments are not accepted. Failure to pay in full subjects the USER to all consequences of default as set forth in this agreement.

4 Adding & Removing Licenses and Changing Plans

4.1. Adding licenses after signing this agreement must be requested through the SUPPORT CENTER and will be permanently incorporated into the contract from the moment the request is registered.

4.2. Removing additional licenses must also be requested through the SUPPORT CENTER and will take effect after the applicable notice period.

4.3. Depending on the chosen plan, billing may vary according to the USER's usage volume. Exceeding the plan's billing threshold will trigger an automatic upgrade to the next plan, with the difference charged immediately. Once upgraded, a downgrade to a lower plan is not available.

5 Service Activation

5.1. Service activation will begin within 2 (two) business days from the date of signing and upon receipt of the first payment.

5.1.1. Upon activation, the USER will receive the login credentials for the basic license.

6 Price Adjustments

6.1. At the PROVIDER's discretion, pricing may be adjusted at the frequency permitted by law, based on the variation of the General Market Price Index (IGPM/FGV) or any official index that replaces it.

7 Term & Cancellation

7.1. The PROVIDER may terminate the SERVICE at any time by giving a minimum of 30 days' written notice, at which point the agreement terminates automatically upon expiry of that notice period.

7.1.1. Upon cancellation, all data, files, and information stored in the account will be permanently deleted.

7.2. Cancellations requested within the first 14 days of the contract — counted from the creation of login credentials and acceptance of these terms — are eligible for a full refund of any amounts paid.

7.3. For annual plan subscribers who cancel during the initial 12-month term, promotional discounts will be forfeited, applicable penalties will apply, and the required notice period must be honored.

7.6. If no cancellation request is submitted before the end of the contract term, the agreement will be automatically renewed for the same period.

7.8. The setup and onboarding fee is non-refundable under any circumstances, as it compensates a service already fully rendered.

7.9. Upon termination, provided the USER has no outstanding balances, a copy of the database in SQL format will be made available containing all data up to the cancellation date.

8 Provider Obligations

• Deliver the SERVICE with quality and respect the USER's privacy, maintaining confidentiality of all registration data, including login credentials, which will only be disclosed to third parties by court order.
• Notify the USER of planned maintenance or service interruptions via email or a notice on the WEBSITE.
• Maintain the SUPPORT CENTER, directly or through third parties.
• Provide technical support Monday through Friday, from 9:00 AM to 5:30 PM (BRT).
• Perform daily backups of USER data to ensure security and data recovery when needed.

9 User Obligations

9.1. Pay all amounts due according to the contracted SERVICE plan.

9.2. Take sole responsibility for the safekeeping and use of login credentials, and honor all financial and legal obligations arising from their use.

9.3. Use the software exclusively for the purposes established in this agreement.

9.4. The USER may not under any circumstances use the SERVICE to:

• Access, modify, or copy the PROVIDER's or third parties' databases without proper authorization.
• Use third-party login credentials without permission.
• Engage in illegal activities or activities that violate Brazilian law or constitute criminal conduct.

9.5. The USER is solely and exclusively responsible for how the SERVICE is used and is liable for any damages caused to the PROVIDER or third parties as a result of misuse.

10 Registration & Use of Personal Data

10.1. By completing registration and accepting these terms, the USER declares having full legal capacity to enter into this agreement and being financially responsible for its obligations.

10.2. The USER agrees to immediately notify the PROVIDER of any loss, theft, or unauthorized use of login credentials so they can be blocked.

10.6. The USER must provide accurate, current, and complete information and promptly notify the PROVIDER of any changes to registration data, including email address, company name, or legal representatives.

10.8. Registration data is collected for the purpose of establishing the contractual relationship, managing and improving the SERVICE, communicating technical updates, and — with the USER's prior consent — sending promotional information about current or future offerings.

10.9. The PROVIDER applies best-in-class security measures to protect USER data but cannot be held responsible for data breaches resulting from criminal acts by third parties beyond the limits of technical foreseeability.

10.10. The USER's password is the USER's sole responsibility. Only the registered email address will receive password information and future resets.

11 Interruptions, Warranties & Liability

11.1. The SERVICE may be interrupted without any right to compensation for the USER in the following circumstances:

• Technical or operational maintenance requiring temporary system shutdown;
• Force majeure or acts of God;
• Third-party actions that prevent service delivery;
• Power outages;
• Interruption of telecommunications services;
• Failures in internet transmission or routing systems;
• Court-ordered suspension of the SERVICE.

11.3. The PROVIDER does not guarantee uninterrupted or error-free operation, as no telecommunications or IT system can guarantee 100% uptime 365 days a year.

11.4. The PROVIDER expressly disclaims liability for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of the SERVICE.

12 Service Level Agreement (SLA)

12.2. The PROVIDER commits to maintaining a service availability rate of 95% per calendar month.

12.3. The following are excluded from SLA calculations: USER-side connectivity failures, misconfiguration by the USER, scheduled maintenance windows, emergency security interventions, and suspensions ordered by competent authorities.

12.4. Failure to meet the SLA entitles the USER to proportional discounts on the monthly fee, applied in the month following the breach.

12.5. SLA breach claims must be formally submitted within 15 days of the incident being identified, with supporting documentation, or the right to a discount will be forfeited.

13 Support Center

13.1. For all technical assistance requests, service changes, complaints, or any matter requiring documentation, the exclusive channel is the SUPPORT CENTER, accessible through the WEBSITE.

13.2. Regular support hours: Monday through Friday, 9:00 AM to 5:30 PM (BRT), via platform chat or phone.

13.3. The following are not included in technical support:

• Support or installation of systems not offered by the PROVIDER (fiscal emission software, email services, banking or accounting software, etc.);
• Hardware support, including disk formatting, modems, signal repeaters, internal networks, or printers;
• Official tax or fiscal guidance — this must be provided by the USER's accountant and submitted in writing to the support team. The USER bears full responsibility for any fiscal or legal consequences.

14 Intellectual Property

14.1. All content on the WEBSITE — including but not limited to texts, graphics, icons, computer programs, and all related data — is the exclusive property of the PROVIDER and is protected under Brazilian intellectual property law, including copyright, software protection, trademarks, patents, and applicable international treaties.

14.2. Unauthorized use, disclosure, publication, distribution, reproduction (in whole or in part), or modification of any content is strictly prohibited and may result in criminal, civil, and administrative penalties.

15 General Provisions

15.1. This agreement is governed by the laws of Brazil.

15.2. Both parties recognize email as a valid and sufficient means of communication, and the WEBSITE as a valid channel for publishing notices related to this agreement.

15.3. The PROVIDER shall not be liable for damages resulting from content loss, transmission delays, communication line failures, or unauthorized access by third parties.

15.4. Failure by either party to exercise any right under this agreement shall not constitute a waiver of that right.

15.5. If any provision of this agreement is deemed invalid or unenforceable by a final court decision, the remaining provisions shall continue in full force and effect.

15.9. The USER acknowledges that the PROVIDER bears no responsibility for regulatory fines, lost profits, damages to third parties, or losses to property arising from improper or misconfigured use of the software.

15.11. The guarantor identified in the contractual confirmation jointly guarantees compliance with all financial obligations assumed under this agreement, waiving the benefit of order.

16 Privacy Policy

16.1. The USER acknowledges having read the Privacy Policy of Tec Software and agrees to its terms, committing to comply with them in full.

17 Jurisdiction

17.1. The parties elect the Regional Court of Campo Grande, in the Judicial District of Rio de Janeiro, Brazil, waiving any other jurisdiction, however privileged, to settle any disputes arising from this agreement.