📞 +1 (469) 238-6898
Client Area | Technical Support
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Technical Support

We are here
for you.

Welcome to Tec Software Technical Support. Our team is ready to help with questions, tutorials and issue resolution through your preferred channel.

Team available · Mon–Fri, 9:00 to 17:30
Tec Software Technical Support
💬

Online Chat

Available only inside the Myheaven platform during business hours.

Mon–Fri, 9:00–17:30📞

Telefone

Call our service center and talk to a specialist.

Mon–Fri, 9:00–17:30+1 (469) 238-6898🖥️

Remote Access

For advanced technical support, our team can securely access your computer.

By appointmentSee tools
Our Support

Best customer service

Tec Software goes far beyond selling and aims to provide the best experience to our clients. That is why we invest in support as an essential part of your business.

We stand out with responsive service, complete articles, tutorials and updated tips. Our team is available Monday to Friday, from 9:00 to 17:30.

  • Human and specialized support without bots or generic replies
  • Team trained and updated on the latest system versions
  • Fast resolution focused on minimizing impact on your business
  • Knowledge base with updated tutorials and articles
  • Support via phone, email, chat and WhatsApp
Tec Software Support Team
Remote Access

Remote Access Tools

For situations requiring advanced support, our team can access your computer in a secure and monitored way and only with your authorization. Choose the tool indicated by our technician.

🔗

AnyDesk

Light and fast remote access solution. Recommended for most support sessions.

Download AnyDesk
🖥️

TeamViewer

Robust remote access widely used for corporate technical support.

Download TeamViewer
⚡

Only with authorization

Remote access only happens with your explicit permission and under supervision during the whole session.

Call first: +1 (469) 238-6898

Service Hours

Our team is available during business hours. Outside these hours, contact us on WhatsApp and we will respond as soon as possible.

DayHoursChannel
Monday–Friday9h às 17h30All channels
SaturdayMessagesWhatsApp
Sunday—Closed
HolidaysMessagesWhatsApp
Common Questions

Frequently Asked Questions

Find quick answers to our clients most common questions.

You can open a support ticket through: email ([email protected]), phone +1 (469) 238-6898, WhatsApp or online chat during business hours.
Urgent tickets (system down or total block) are prioritized. Questions and configuration requests are answered within up to 4 business hours (Mon–Fri, 9:00 to 17:30).
Access Myheaven directly at app1.myheaven.com.br. If you forgot your password, use the "Forgot my password" option on the login screen.

🔐 Client Area

Access the exclusive Tec Software client area to sign in to Myheaven, check your support history, access documentation and more.

Open Client Area →