📞 +1 (469) 238-6898
Client Area  |  Technical Support
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Technical Support

We're Here
for You.

Welcome to Tec Software Technical Support! Our team is ready to help you with questions, tutorials, and issue resolution — through whichever channel works best for you.

Team available · Mon–Fri, 9 AM – 5:30 PM ET
Tec Software Technical Support Team
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Live Chat

Available via the chat icon in the bottom-right corner of the screen during business hours.

Mon–Fri, 9 AM – 5:30 PM ET Open Chat
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Phone

Call our support line directly and speak with a specialist on your issue.

Mon–Fri, 9 AM – 5:30 PM ET +1 (469) 238-6898
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Remote Access

For advanced technical support, our team can securely access your computer.

By appointment View tools
Our Support

Superior Customer Service

Tec Software goes far beyond selling — we're committed to providing the best possible experience for our clients. That's why we invest heavily in our support, the most essential part of your business.

We stand out with service that is always ready to help, with complete, up-to-date tutorials and tips. Our team is available Monday to Friday, from 9:00 AM to 5:30 PM ET.

  • Human, specialized support — no bots or generic responses
  • Team trained and up to date on the latest system versions
  • Agile issue resolution focused on minimizing business impact
  • Knowledge base with tutorials and articles always kept current
  • Support via phone, email, live chat, and WhatsApp
Tec Software Support Team
Remote Access

Remote Access Tools

For situations requiring advanced technical support, our team can access your computer securely and with your explicit permission — only at your authorization. Choose the tool indicated by your technician.

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AnyDesk

A lightweight, fast remote access solution. Recommended for the majority of support sessions.

Download AnyDesk
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TeamViewer

Robust remote access widely used for enterprise-level technical support.

Download TeamViewer
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Authorization Required

Remote access only occurs with your explicit permission and remains supervised throughout the entire session.

Call first: +1 (469) 238-6898

Business Hours

Our team is available to assist you during business hours. Outside these hours, you can reach us via WhatsApp and we'll respond as soon as possible.

DayHours (ET)Channel
Monday – Friday 9 AM – 5:30 PM All channels
Saturday Messages only WhatsApp
Sunday — Closed
Holidays Messages only WhatsApp
FAQ

Frequently Asked Questions

Find quick answers to the most common questions from our clients.

How do I open a support ticket? ▼
You can open a support ticket through any of our channels: email ([email protected]), phone +1 (469) 238-6898, WhatsApp, or the live chat available on the website during business hours. Our team will log your ticket and begin assistance promptly.
What is the response time for support requests? ▼
Urgent tickets (system down or complete blockage) are handled with top priority. General questions and configuration requests are answered within 4 business hours during business hours (Mon–Fri, 9 AM – 5:30 PM ET).
How do I access the Myheaven system? ▼
Access Myheaven directly at: app1.myheaven.com.br. If you've forgotten your password, use the "Forgot my password" option on the login screen. If the problem persists, contact our support team.
Is technical support included in my plan? ▼
Technical support for questions and issues related to using our systems is included in your plan. Custom development requests or specific integrations outside the scope of your contract may generate a separate quote.
How does remote access work? ▼
Remote access is used when our technician needs to view or operate your computer to resolve an issue. It occurs only with your explicit authorization, through secure tools such as AnyDesk or TeamViewer. You can end the session at any time.
The system is slow or frozen. What should I do? ▼
First, try refreshing the page (F5) and checking your internet connection. If the problem persists, check our communication channels for any maintenance notices. If there are none, contact support and let us know the issue, the time it occurred, and what you were doing in the system.
How do I request training for my team? ▼
Contact our support team or your account manager to schedule a personalized training session. We offer online training via Zoom for new teams, new modules, or refresher sessions for existing users.

🔐 Client Area

Access the exclusive Tec Software client portal — log in to the Myheaven system, review your support history, access documentation, and much more.

Access Client Area →